To Buy this Product, visit our branches at :
Fort, Lamington road, Vile Parle, Bandra,
Ghatkopar, Mira Road, Dombivali.
Enter Quotation No.
(e.g. BT1018)
LAPTOP :: Sony Vaio VGN-13GH/Q Laptop : 44,000/- :: MAC BOOK MB402ZP/B Laptop : 59,000/- :: DELL INSPIRION 1525 Laptop : 43,000/- :: TOSHIBA Qosmio G55 Series Laptop : 43,000/- :: HCL U3912 Laptop : 43,000/- :: PROJECTOR :: Sony VPL-EX5 Projector : 45,000/- :: Panasonic PT-AX 200U Projector : 85,000/- :: Sharp PG-F310X Projector : 70,000/- :: PK-101 PICO Pocket Projector: 27,000/- :: InFocus IN2102 Projector: 36,000/- :: SERVER :: 2U RACK SERVER 1 Server : 30,000/- :: 2U RACK SERVER 2 : 34,000/- :: 2U RACK SERVER 3 : 37,500/- :: 2U RACK SERVER 4 : 50,000/- :: 2U RACK SERVER 5 : 67,000/- :: 2U RACK SERVER 6 : 76,000/-
Got the technician same day and he fixed my virus problem, thank god they even saved my data. I will recommend Braintone to every one and my friends for there services! A kapoor , Andheri,Mumbai.      I have one complaint with you braintone that you did not give the mouse as commited on delivery! Jignesh Mehta , Colaba.      my laptop has a problem can your technician come at my place ? please respond! nanda , Mahim.      This is Shailini & I have purchased a sony vaio laptop cr series from them, the prices where pretty less from sony showroom, after purchasing form Braintone I was satisfied to have the same new brand piece and also they installed a license copy of anti virus for free of cost.! Mehul jadeja , Wadala.      I know braintone sisnce 10 years and they have given me tremendous level of service satisfication I get my all desktops and laptop for my office , I will give 10/10 to Braintone for their prompt services! . , ..      Can you please guide where can I find the charger of my Hp laptop nx6000?! Varsha dalal , andheri.      very fast delivery , good rates and plenty of laptop at lamington road showroom at 1st floor.! Kazi sheikh , Mumbai.      Miss. Manali is very good sales girl and she recommended me a right laptop as per my needs at ther e lamington office.! Kiran Dediha , Ghatkopar.      I compared Croma at Juhu and Braintone at Irla Road, I found there was huge difference between Croma rates and Braintone rates, brainton were lot cheaper .! Majid Khan , Santacruz.      Do you have any branches in Kandivali.! Sanjay Mohite , Kandivali.      I went to there lamington road showroom, some Maxtech told me they are no more functioning then I called up just dial and they gave me there new nos. of there new location at 1st floor in some lane! Darshit Pandey. , charni road.      I have purchased an Dell laptop from this company, to the surprise I got my delivery within 2 hours , the prices compared to dell site is similar. Keep it up Braintone! R. krishanan , Mumbai.      Two thumbs up for there services, very cost effective and immediate services with no hidden cost ! Mangesh Kadam , Kurla.      Somebody told me Braintone has changed its name to Maxtech , it is wrong do not get misguided Braintone has only changed its Showroom Location at Lamington Road. Maxtech has given me wrong information, Sorry Maxtech you should stop lying to customers! Meghna , Lamington Road.      There was a bit problem in communication and services before the purchase but very happy after sales and service! K Sharma , Dahisar.      I got my Toshiba Laptop from Braintone before 3 Days and I found my screen had a problem,,,they replaced my laptop with a new one immediately, thank you Braintone and good luck. Very friendly website Thank yu! Rajiv , Fort.      My friend recommended to buy a laptop form Braintone I did buy also I am getting good price and immediate sevice! Mohd. Hasan , Kandivali.      YES , I AM GETTING GOOD SERVICES FROM BRAINTONE! NIKHIL GUPTA , MAZGOAN.      Braintone made my day good by attending me so very well, in future I will purchase all IT goods from braintone only! Amar Mulchandani , Bandra (West).      Where is my bill .. ? I haven’t Got my Projector Bill yet, please can you courier me I have mailed you the address! Ravikant Sharma , Pune.      My name is Abhishek Shah from Churchgate and I have bought 3 laptops from Braintone of Hp Nx6720 I got an insurance and a mouse free after request! Keval Jain , Walkeshwar .      Great Collection ! Great Price ! Great Services ! Burp, I am happy customer of B R A I N T O N E. ! A.Jha. , CP Tank, Mumbai..      How are dear paresh? Do you remember your customer , myself farhad from Banglore. ! Farhad , Banglore.      keep it up braintone, I have heard you have now stores coming all over reliance web world in Mumbai. It would be very easy for me to get services.! Parul Shah , Fort.      Hats off to there services after sales. Iam very happy and would generate more clients for you Ullas! Nagadia , Ghatkopar.      Tame kem cho , maro laptop ajin sudhi saru chaler che.! Aniket Shah. , Mulund .      Purchased a Dell Laptop and getting very very good services form bRaintone technology. Please keep giving services to all your customers like this , iam very very happy. Thank you .! Farsad , Hughes Road.      I almost lost all my data , but Braitone recovered all my challenging data from my laptop, it was a very important , since I had my project presentation in Singapore next week. Thank a ton to Braintone. I love Braintone. Thank you once again.! Pinto D’souza , Santacruz Kalina.      Hussain has really helped me purchasing a laptop at braintone , ask for him and belive me you will end up buying right laptop and good price.! Nutan Jain. , Byculla.      WOW WOW WOW……….I AM HAPPY , I GOT MY LAPTOP OF SONY AND FREE UPGRADE TO 3GB RAM THANKS GUYS N TAKE CARE.! JOY. , Andheri .      nice services and humble soft spoken and very knowledgeable sales persons. I am satisified after purchase! C.J. , Andheri.      I have purchased a Toshiba Laptop Tecra form you on 26th December 2006, it is giving me lot of trouble can you please rectify what the problem could be or else provide me the telephone nos of the company. ! Raja Ganguly. , Malbar Hill.      Nice and simple website and it helped me buying a projector with finance options. ! Bipin Admin. , SRT.Nariman Point.     

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  Customer Care
 

Our aim at Braintone is to provide first-class customer service via our dedicated and fully trained customer operations team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer’s varied needs. Our newly formed Customer Operations team is a one-stop shop so whether you’re looking to place an order, make a return, change delivery details or resolve an issue; you can now do all this via the same agent and through the one department. Now that’s worth shouting about!

We’re always looking at ways to improve our service offering and that’s why we now offer a freefone hotline to our friendly customer operations team. In addition, we also offer a comprehensive range of post sale functions providing you with extra confidence when purchasing from Braintone.

The customer operations team is a one-stop shop handling all customer enquires including:

  • Placement of new orders
  • Replacement orders
  • Order tracking and confirmation
  • Sourcing of missing items
  • Provision of warranty information
  • Approval of return requests
  • Arrangement of collections (where applicable)
  • Resolution of payment disputes & overdue invoices
  • BSI audited complaints procedure

Service levels we like to shout about!

We pride ourselves on our rapid response to calls received and ensure that we always respond to all email enquiries quickly and efficiently.
  • The majority of calls are answered within 20 seconds
  • Less than 3% of all calls received are abandoned
  • All emails received are given a unique ID number so that customers can track their progress
  • 95%+ of emails received are resolved within 24 hours
  • Telephone Service Level for June: Average speed of answer 15 seconds and we only missed 2.2% of our calls received

Contact details & opening times

Department
Opening Times
Contact Details
Customer Operations
Monday-Friday
09.30 -06.00
Saturday
09:30 - 03:30
Telephone
Email
Technical Support
Monday-Friday
09.30 -06.00
Saturday
09:30 - 03:30
Telephone
Email

 4000 4444
support@braintoneindia.com

When you need to contact us we’re ready to take your call. We offer numerous contact channels that are open late into the evening and even at weekends. Customer Service and Technical Support are open six days a week to offer comprehensive support to businesses and consumers.

Polite manner...

Mistakes and late deliveries are extremely frustrating and whilst we make every effort to ensure you don’t encounter problems, occasionally mistakes may happen. In order to help us resolve any issues as quickly as possible we ask customers to provide the following details where possible.

  • Order number
  • Brief details on what has happened
  • Expectations with regards to a solution

Please maintain a polite calm manner at all times as your enquiry will become easier to resolve if communications remain courteous. Verbal abuse towards team members will not be tolerated, and in extreme circumstances calls may be terminated. Calls may be recorded for training purposes.

Complaints procedure

We take complaints seriously and our BSI audited complaints procedure confirms our commitment to our customers, offering peace of mind when you need it most. If you have a complaint please write to the following address or email info@braintoneindia.com >

Our service level is 5-10 days depending on the complexity of the issue. We will ensure you receive a resolution in writing either via email or post.

What our customers think…

Our customers like to shout about the excellent customer service they receive from Braintone. Our testimonials section includes honest, up-to-date feedback from the people that matter – our customers.

Customer feedback

We pride ourselves on offering a first class customer service offering however if you feel we could improve or you simply want to voice your concern over a certain matter we’re ready and waiting to help. We value customer feedback as it enables our business to maintain and continually improve its processes and procedures.


 
For more models of Laptops, Desktops, Projectors & Accessories Contact Us at : 098204 64333
OR for complete specifications mail : info@braintoneindia.com